Legal
Service terms
Plain-language summary: we build and look after your site carefully, it runs on trusted third-party platforms, and we only promise what we can actually deliver.
Updated
Who these terms are for
AltaSmith is a brand of Code To Cloud Inc., based in Calgary, Alberta. These terms apply to the websites, care plans, email and Microsoft 365 set-up, and other services we provide once you accept a quote from us. Each signed agreement has its own terms. If your quote or agreement says something different from this page, your quote or agreement applies.
Building your site
- Payment. We start once we have a 50% deposit. The balance is due when your site goes live. Invoices are due within 14 days. Late payments cost 1.5% a month (18% a year).
- Your content. Please send your logo, photos and text within 14 days of paying the deposit. If they arrive later, we pause the project and the timeline moves. If it stays paused for 60 days, we may close it. We’ll keep the part of the deposit that covers work already done, refund the rest, and quote any restart.
- Revisions. Your build includes 2 rounds of revisions. A round is one combined list of changes. Extra rounds, and changes to the agreed plan, are billed as extra work.
What your care plan includes
The Core plan ($99/month) covers:
- Hosting, SSL and domain renewal.
- A safe, rebuildable copy of your site (see “Hosting and backups” below).
- Security updates.
- Email support, with a reply within 1 business day.
- Up to 30 minutes of small content edits a month, such as hours, prices, photos and text.
Replies are targets, not repair times: we’ll keep working on an issue and keep you informed.
Growth ($199/month) includes up to 1 hour of edits a month, and Pro ($449/month) includes up to 2 hours. Unused time doesn’t carry over. Your quote lists anything else your plan includes.
Online stores (the Commerce package) start on the Growth plan.
Extra work and requests
Work beyond what your plan or quote includes is billed at $150 an hour plus GST. We’ll tell you the cost and get your OK first. If you regularly go over your plan’s monthly time, we’ll suggest moving up a plan or billing the extra hours.
Please name one main contact and send change requests by email, so nothing gets lost.
Price changes
Our prices can change. If you’ve already signed an agreement, it keeps its prices and terms until it expires or ends.
Your build price is locked once you sign. We may raise care plan prices once a year to keep up with inflation and rising costs. We’ll email you at least 30 days before. If you don’t want the new price, you can leave with no penalty.
Ending a care plan
There’s no long contract. Either of us can end a care plan with 30 days’ written notice (email is fine), and you pay for the plan until that date. Your website, content and domain stay yours, and we’ll send you a copy of your content. After a plan ends, we no longer host or look after your site, so you’ll need another host.
Hosting and backups
Your site’s files are kept in version control (GitHub) and published on third-party hosting (Cloudflare Pages). In these terms, “backups” means that version-controlled copy, which lets us rebuild your site, and any backup or recovery features those providers offer. It does not include information that is sent elsewhere, such as contact-form messages, which go to your email.
We rely on those providers’ own terms and service levels. We don’t offer a hosting, uptime or backup service level of our own, and our commitments are no greater than theirs. If a provider has an outage, we’ll tell you what we know and help get you back up as soon as the provider does. We don’t guarantee that your site will always be available, or that any backup will be complete, current or restorable.
Keep your own copies of anything you consider essential, such as your logo, photos and the text of your pages. We’re happy to send you a copy of your content at any time.
Third-party services
Some of what we set up runs on other companies’ platforms, for example Microsoft 365, Google Business Profile, Bing Places, Yelp and our form provider. Their terms and their prices apply to their part of the service, and we’re not responsible for changes they make.
Search and AI results
We set up the things Google, Bing and AI assistants use, and we do it carefully. How a search engine or assistant ranks or describes a business is decided by that service, so we don’t promise a particular position, number of enquiries or mention.
Your content and your accounts
Your content and domain name are yours, and the accounts we set up are in your name. Once your build is paid in full, the finished website is yours too. We keep the tools, templates and reusable components we use to build sites.
Limits of our responsibility
- Cap. Our total responsibility to you for any claim is limited to the fees you paid us in the 3 months before the claim.
- Indirect losses. We’re not responsible for indirect losses such as lost profit, lost business or lost data.
- Backups and data loss. We’re not responsible for loss of data, or the failure of a backup or recovery service, caused by a third-party provider or by changes others make to your accounts. You agree to hold us harmless from claims by your own customers or others arising from that.
- What stays. None of this limits responsibility for our own gross negligence or wilful misconduct, or anything the law doesn’t allow us to limit.
Alberta law, and changes
These terms are governed by the laws of Alberta. If we disagree, we’ll try mediation first, then the courts of Alberta. If we change them, we’ll update this page and its date; changes apply to work quoted after that date. Questions? Email [email protected]. See also our privacy policy and the homepage.